Contact us

Forthcoming exams

Thank you to everyone who’s booked exams. To help you with your exam arrangements at this exceptionally busy time, please remember that there are a number of services available to you by logging in to your ABRSM account:

Self-service options through your online account:

  • Viewing your confirmed exam details
  • Making late bookings for Performance Grade and Practical exams at a public venue (subject to availability)
  • Rescheduling a Performance Grade or Practical exam at a public venue within the current exam session only (subject to availability and up to 48 hours before the date of your exam). Exams cannot be moved or transferred to the next exam session.
  • Checking availability for late bookings and rescheduling. You can view available slots online without logging in or making a booking.

For all of the above, we cannot help you directly if you contact us and logging in to your account allows you to manage your exam booking.

Late booking is available for Session 9 (September) 2021 Performance Grade exams until 23 September 2021.

How to contact us Online Music Theory

To help manage your enquiry quickly and effectively, for any technical assistance after you have clicked ‘Start Music Theory exam’ on your dashboard, please contact PSI Customer Support on the local telephone number found on our Guidelines page under ‘Customer support and technical enquiries’. Where a local number is not available, please use the general number: 1-617-564-9052.

Latest News and Exam Updates

For all our latest exam news and information, please see our Latest Updates page for more information.

Exam session dates and booking periods for 2021

See our Dates and Fees page.

Refunds for exams from January to September 2021

During this period you do not need to contact us to request a refund. However, it will help us if the person who made the entry logs in to their account and cancels the exam, if available to do so. For full details on this latest update to our refund policy and when you can expect to receive your refund, please see our Latest Updates page.

Guidance for Performance Grade exams

We have a number of useful videos available online to support Performance Grade exams. Including a step by step guide to uploading your video submission. For guidelines, syllabus’s and more, visit our Performance Grades page. If you are planning to book an exam in the next booking period, a guide to booking is available here: Booking User Guides

New online service: trouble logging in to your account

Please use the latest version of our online booking/exam service, which is always available from our homepage: Login. Click ‘retrieve your username’ to make sure this is correct. If necessary you can also update your password. Both of these are self-service links on the login page.

ABRSM Shop

Our online shop is open, please visit ABRSM Shop. The customer service team for the shop will be available as usual except for UK public holidays.

What we do with your information

ABRSM and ABRSM Publishing will use the personal information that you provide in accordance with applicable data protection laws and our privacy policy (see abrsm.org/privacypolicy). We will process your personal information to carry out our obligations under any contract between you and us, and where otherwise reasonably necessary for our purposes. ABRSM is registered as a data controller with the UK Information Commissioner’s Office under registration number Z6618494. ABRSM Publishing is registered as a data controller with the UK Information Commissioner’s Office under registration number Z6329415.



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London office

Our offices are now closed until further notice. Please do not send anything to us by post as we will not be able to access it or respond. If you need to contact us please send us an email.

Address

ABRSM
4 London Wall Place
London
EC2Y 5AU

ABRSM is based in the Salters’ building and the entrance is on Fore Street.


Telephone

Please be aware that due to COVID-19 many members of the team are working from home and enquiries are only via email. Our top priority is to support customers who are booking or taking exams in the upcoming sessions.

The easiest way to get in touch is to use the ‘Contact us’ form on this page. We are receiving a high volume of enquiries at the moment and we will respond to your email as soon as possible.

Thank you for your patience and understanding.

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